Term and condition 6 - Cancellation

1. Any EzyZone User, Affiliate or Preferred Customer can cancel or terminate the account at any time and without any notice. Any User, Affiliate or Preferred Customer who wishes to cancel the account will be dealt on the same basis as term and condition 17 "Minor termination". EzyZone or any of the management reserves the right to "terminate with immediate effect and without notice", should any User, Affiliate or Preferred Customer be in breach of these terms and conditions. Please see Term and condition 17 "termination".

http://www.ezyzone.com/legal/?id=4#TC6

1. Privacy Policy

Preamble

EzyZone understands that you may have concerns about safeguarding your privacy on-line.  The Privacy Statement that follows explains our views and practices concerning privacy, and how they may pertain to you as you make full use of our many offerings. This statement discloses the privacy practices for all of our websites including the website you are currently visiting where you are reading this Privacy Policy.

1. Collection of Personal Information from Site Visitors

 

EzyZone automatically collects and/or tracks

(1) the home server domain names, IP address, e-mail addresses, type of client computer, and type of Web browser of visitors to EzyZone's Web site,

(2) the e-mail addresses of visitors that communicate with EzyZone via e-mail,

(3) information such as personal, financial or demographic information, knowingly provided by the visitor in on-line forms, registration forms, surveys, and sweepstakes entries, and

(4) information, either in the aggregate or user specific, on what pages visitors access.

EzyZone places Internet cookies on visitors' hard drives.  We use cookies to deliver information and content specific to your interests, and to save your password so you do not have to re-enter it each time you visit our site. Internet cookies save the visitor's name, password, user-name, screen preferences, the pages of the Web site viewed by the visitor, and the advertisements viewed or clicked by the visitor.  When the visitor revisits our Web site, EzyZone will recognize the visitor by the Internet cookie and customize the visitor's experience accordingly.  Internet cookies are stored on the visitor's hard drive and are not stored, in any form, by EzyZone.  Visitors may decline the Internet cookie by using the appropriate feature of their Web browser software, if available.

2. Use of Personal Data Collected

Personal data collected by EzyZone will be used by EzyZone for editorial and feedback purposes, for marketing and promotional purposes, for a statistical analysis of users’ behavior, for future product development, for content improvement, to inform advertisers as to how many visitors have seen or clicked their advertisements, and to customize content and layout of EzyZone's site.  Names, postal and e-mail addresses, and phone numbers collected may be added to EzyZone's databases and used for future e-mails, calls and mailings regarding site updates, new products and services, upcoming events, and status of orders placed online. Financial information collected may be used to check the user’s qualifications for registration, to bill the user for products and services, to notify the user in the event of sweepstakes winnings, and to notify the relevant taxing and regulatory authorities regarding payments or prizes.

Demographic and profile data collected is used to tailor the visitor’s experience at our site, enabling us to present content we think they might be interested in.  We use customer contact information to send the user information about EzyZone and promotional material from some of our partners. The customer’s contact information is also used to contact him or her in the event of a sweepstakes winning, and to notify the relevant taxing and regulatory authorities regarding payments or prizes.

3. Disclosure of Personal Data to Third Parties

EzyZone reserves the right to share, rent, sell, or otherwise disclose data it collects on EzyZone's Web site to third parties.  Any third party to which EzyZone shares, rents, sells, or otherwise discloses personal data will be carefully pre-screened by EzyZone, determined by EzyZone to be reputable, and will use the personal data for marketing products and services which EzyZone determines, in its sole judgment, that visitors might find of interest.  EzyZone will disclose to third parties information knowingly and voluntarily disclosed by visitors, or information in aggregate form. 

Through the use of third party cookies, an advertiser will be electronically notified when visitors view or click on its advertisements.  This site contains links to other sites and EzyZone is not responsible for the privacy practices or the content of such sites.

4. Opt-Out Right

We allow users the opportunity to opt-out of receiving communications from us and our partners at the point where we voluntary request information about the visitor. This site also allows users to remove their information from our database.  If a user removes his or her information from the EzyZone database it will no longer be used by EzyZone for secondary purposes, disclosed to third parties, or used by EzyZone or third parties to send promotional correspondences to the visitor. 

Visitors or users may opt out of having their personal information collected by EzyZone, by contacting EzyZone via postal mail to the address below, or by contacting the support department at http://support.ezyzone.com/ .

5. Access to and Ability to Correct Personal Data

Upon request via postal mail or via our support department at http://support.ezyzone.com/ , EzyZone will provide to visitors a summary of any personal information retained by EzyZone regarding the visitor.  EzyZone will only send personal records to the e-mail address on file for the visitor name associated with it. Visitors may modify, correct, change, or update their personal record or cause their personal record to be removed from EzyZone's database. 


Visitors or Users may change or modify information previously provided by contacting EzyZone via postal mail to: Customer Support, EzyZone Administration Office, PO Box 7019, Upper Mount Gravatt, Queensland, 4122, Australia, or via our support department at http://support.ezyzone.com/ .

6. Collection of Personal Data from Children

The information and services provided at EzyZone’s web site by EzyZone, its affiliates, sponsors, and advertisers are not intended to be viewed by children under 13 years of age.  All sweepstakes offered at EzyZone are open to United States residents 18 years or older only. EzyZone will not knowingly permit a child to participate in a game, offering of a prize, or another activity.  If a child wins a sweepstakes, that child’s entry will be voided, and another winner will be drawn.

Concerning visitors to its site that it knows are children under 13 years of age, EzyZone maintains the following policies:

(1)  EzyZone will not knowingly collect personal information from children under 13 years of age without prior parental consent, which will include an opportunity for the parent to prevent use of the information and participation in the activity. Without prior parental consent, on-line information will only be used to respond directly to the child’s request and will not be used for other purposes without prior parental consent.

(2)  In the event a child submits information to the EzyZone Web site, the child must provide an e-mail address for the child’s parent or guardian.  Thereafter, EzyZone will send an e-mail to the parent or guardian alerting them to the child’s registration and providing instructions on how the parent can provide consent for the child to view the contents of EzyZone, or how the parent could view or delete the child's registration, if so desired.

(3)  EzyZone will not knowingly distribute to third parties any personally identifiable offline contact information concerning children under 13 years of age without prior parental consent.

(4)  No information collected from children is knowingly used for any marketing or promotional purposes whatsoever, either inside or outside EzyZone.

7.  EzyZone's Right to Contact User

EzyZone reserves the right to contact site visitors regarding account status and changes to subscriber agreements, privacy policy, or any other policies or agreements relevant to site visitors.

8. EzyZone's Right to Change Privacy Policy

EzyZone reserves the right to change this policy at any time by notifying visitors of the existence and location of the new or revised privacy policy.

Contacting EzyZone

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact the EzyZone Customer Service team at www.support.ezyzone.com/

http://www.ezyzone.com/legal/?id=2#GP1
 

 

27. Contacting Customer Support

There are a few different ways to get help at EzyZone, all depending on what assistance you require. Please check out the links below first - they are in order of preference in finding answers and solutions quickly.

Note: Our support team answers support tickets between 12-48 hours, depending on the current volume of tickets they have to deal with.

Due to this website being truly international, the only way we can cover all time zones is for us to call you when one of our dedicated staff members are available. To do this, please lodge a call back request by doing the following:

1. Click on our Support Link Below

2. Submit a Support Ticket requesting a call back, making sure you leave the following information:

- Your Name
- Your Skype Address
- Your Phone Number
- Your Time Zone
- The best or most convenient time to call you

Note: Our support team usually answers support tickets within 12-48 hours, depending on the current volume of tickets they have to deal with. They will attempt to call you as close to the time you have requested... this too depends on the volume of calls they have to make at the time. Customer service is not available on weekends.

24/7 support ticketing system for all customer service related matters needing assistance.
http://support.ezyzone.com

Contact EzyZone via VOIP or chat message:
If you do not have Skype, please click go to www.skype.com to register (it is free)

CONTACT by email is not a supported format - we have a professional e-ticket system that tracks all support issues and queries - please use it at http://support.ezyzone.com


EzyZone ADMINISTRATION OFFICE:
EzyZone Tas Ezy Applications Inc
PO Box 7019
Upper Mount Gravatt
QLD, 4122, Australia
Admin Ph: +61-731235934
Admin Fax: +61-733197353

http://www.ezyzone.com/legal/?id=2#GP27
 

10. Ezy Applications Inc Trading as EzyZone; domicile Country is Vanuatu.

http://www.ezyzone.com/legal/?id=4#TC3 - Point 10
 

11. All Payments are made in US Dollars (USD) unless otherwise stipulated on this site.

http://www.ezyzone.com/legal/?id=4#TC3 - Point 11
 

Not applicable
 

Not applicable - digital product
 

9. Ezy Applications Inc (Company Number 34608) is a Vanuatu International Corporation registered with the Vanuatu Financial Services Commission in the Republic of Vanuatu.

10. Ezy Applications Inc Trading as EzyZone; domicile Country is Vanuatu.

http://www.ezyzone.com/legal/?id=4#TC3 - point 9 & 10:
 

26. Transaction Security Policy

EzyZone takes Internet security very seriously. Our technology and policies are designed to make your online transactions safe, private and secure. Steps are taken to safeguard information according to established security standards and procedures and we continually evaluate the newest technology for protecting information.

Sensitive information passed in online transactions such as credit card information, and personal data is confidential. Please refer to our privacy policy for details about the collection of information from visitors to the EzyZone website.

Whenever you see the SSL certificate, you can rest assured that the following safeguards and security criteria are in place:

- Transactions involving sensitive information occur on a secure server. You can look for the "lock" symbol at the bottom of your browser window to verify that you are on a secure server.

- Our secure socket layer (SSL) software uses state-of-the-art 256-bit encryption to ensure that your personal and financial information cannot be intercepted during transmission to our server.

- All information requests pass through hardware and software security firewalls.

- Encrypted personal information includes credit card numbers.

http://www.ezyzone.com/legal/?id=2#GP26
 

26a. Transaction Statement And Records Policy

It is the responsibility of the card holder to retain a permanent record of any transactions that are processed by the EzyZone system. It can be in digital or printed media. EzyZone will keep a record for the purposes of accounting and may provide a copy to the client if proper identification can be provided.

http://www.ezyzone.com/legal/?id=2#GP26a